Return Refund Policy
Warranty Policy
SEVEN (7) DAYS REPLACEMENT WARRANTY
Defective item is legible for replacement only when ALL the following conditions are met:
• Unit has manufacturer's defects (e.g. No power)
• Unit must be returned within seven (7) days from the date purchased. Defective item endorsed after seven (7) days from the date of purchase is no longer eligible for replacement.
• Unit is returned in sealable condition.
• Unit is returned with its respective warranty card and proof of purchases. Failure to present both warranty card and proof of purchase will render said warranty null and void .
• Defect is subject to scrutiny, discretion and further judgement on the part of the seller.
PRODUCT SERVICE WARRANTY
Section | Details |
---|---|
1. Warranty Period | 12 months from the date of purchase, covering the entire unit (no separate parts breakdown). A valid proof of purchase and the complete original packaging are mandatory. |
2. What Is Covered | One‑to‑one replacement—no repair—against manufacturing or material defects occurring under normal use, e.g.:• Unit will not power on • Abnormal charging behaviour • PCB / controller failure |
3. Immediate Disqualification | Any single item below voids the warranty:1. Impact marks – cracks, dents, deformation, chipped blades or grille2. Liquid ingress, moisture damage, foreign objects inside3. Unauthorised disassembly, modification, soldering, or use of non‑official parts4. Use of non‑original chargers or incorrect voltage / polarity5. Missing or incomplete packaging, accessories, or manuals |
4. How to File a Claim | Step 1 – Message Us on FacebookSend a direct message to “JISULIFE Manila” Facebook Page with: order number, clear photos/videos of the issue, and product model/serial (if present).Step 2 – Ship the UnitAfter you receive an RMA number and return address, ship the product back with full packaging. All freight and optional transit‑insurance costs are borne by the customer.Step 3 – InspectionOnce received, we will complete inspection within 5 – 7 business days. |
5. Resolution | • Qualifies for warranty: A brand‑new, same‑model (or equal‑value) unit is dispatched.• Does not qualify: The original unit is returned as‑is (shipping at your expense) or disposed of per your written request.Paid repair services are not available. |
6. Shipping & Risk | JISULIFE is not liable for loss, mis‑delivery, or damage while the unit is in transit to or from our facility. Choose a reliable courier and consider insurance. All in‑bound and out‑bound freight charges are the customer’s responsibility. |
• Cleaning is not part of WARRANTY because it is not considered as a factory defect.