Warranty Policy
JISULIFE / CUSTOMER CARE
Warranty Policy
Warranty coverage and support for your JISULIFE purchase.
Limited warranty from the date of purchase.
Replacement guarantee for defective items.
Required for every warranty claim.
For warranty service, contact your original store or seller with your purchase invoice.
Where to claim ↓01 / START HERE
Claim where you purchased.
For warranty service, contact the original store or seller and present your valid purchase invoice.
In-store purchases
Bring your product and purchase invoice to the store where you bought it.
Online purchases
Contact the original seller through the same platform or website where you placed your order, and provide your invoice.
02 / COVERAGE
What’s covered.
Protection from the date of purchase.
All JISULIFE products carry a 12-month warranty covering the entire unit, with no separate parts breakdown. The warranty applies to the original purchaser and is non-transferable.
Manufacturing or material defects under normal use qualify for one-to-one replacement, not repair. Examples include:
Power
The unit will not power on.
Charging
Abnormal charging behaviour.
Electronics
PCB or controller failure.
Keep your invoice and full packaging.
A valid purchase invoice and complete original packaging are mandatory.
03 / CLAIM PROCESS
Your claim,
step by step.
Keep your purchase invoice ready before contacting your seller.
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Contact your original seller
Request warranty service from the store or seller where you bought the product. Have these details ready:
- Valid purchase invoice
- Order number, if applicable
- Clear photos or videos of the issue
- Model or serial number, if present
For online purchases, contact the original seller through the same platform or website used for the purchase.
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Follow the return instructions
Follow your original store or seller’s instructions. If shipping is required, obtain an RMA number and return address before sending the unit with full packaging and a copy of your purchase invoice.
All freight and optional transit-insurance costs are borne by the customer.
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Allow 5–7 business days for inspection
Once the unit is received, we will complete the inspection within 5–7 business days. The result determines whether your product qualifies for replacement.
04 / TERMS & DETAILS
The finer details.
Please review these conditions before submitting a claim.
What voids the warranty?
Any one of the following conditions voids the warranty:
- Impact damage: cracks, dents, deformation, chipped blades or grille.
- Liquid or foreign objects: liquid ingress, moisture damage or foreign objects inside the unit.
- Unauthorised changes: disassembly, modification, soldering or use of non-official parts.
- Incorrect charging: use of non-original chargers or incorrect voltage or polarity.
- Missing items: missing or incomplete packaging, accessories or manuals.
Replacement & other outcomes
If the unit qualifies: a brand-new unit of the same model, or equal value, will be dispatched.
If the unit does not qualify: the original unit will be returned as-is at your shipping expense, or disposed of upon your written request.
Paid repair services are not available.
Shipping & transit costs
All inbound and outbound freight charges are the customer’s responsibility. Choose a reliable courier and consider transit insurance.
JISULIFE is not liable for loss, mis-delivery or damage while the unit is in transit to or from our facility.
Your statutory rights
This limited warranty grants specific rights and does not affect rights provided by the Philippine Consumer Act (RA 7394) or other mandatory laws.
WEBSITE PURCHASE SUPPORT
Purchased on
jisulife.ph?
For questions or warranty claims for orders placed on jisulife.ph, contact our team with your purchase invoice.
support@jisulife.com.ph ↗(+63) 951 745 3947Purchased elsewhere? Contact your original store or seller.